terms and conditions
Policy Updated: December 16, 2024
1. Final Sale Policy:
All items purchased through the promotions are considered final sale. No returns, exchanges, or refunds will be accepted. Please carefully review your order before completing the purchase.
2. Supported Brands:
This promotion exclusively features products from the following brands: 1/3 Delusion, Uwowo, Lardoo, JiMeng, and CiyuantyiCos. We also carry various brands, for more information please do contact us by giving us a message at our Official Facebook Page.
3. International Shipping Fee:
GachaCart offers Air Express, Sea Express, and Bulk Shipping.
Air Express (ETA 5-8 days) costs ₱550.00 per kilo excluding Domestic Fee
Sea Express (ETA 15-20 days) costs ₱400.00 per kilo excluding Domestic Fee
Bulk Shipping (15-20 days) costs ₱500.00 per item (This is a seasonal Promotion) excluding Domestic Fee
3. International Shipping Fee:
Air Freight ₱500.00/kg
ETA 2-3 weeks or EARLIER
Sea Freight ₱300.00/kg
ETA 5-6 weeks or EARLIER
Note: Customers must message our Facebook page after pre-ordering to follow up on the calculated shipping fee.
ETA may depend on the seasonal situation
4. Promotion Validity:
1.1 Promotion dates will be announce on the Facebook Page or at the website itself including the start date and end date and time.
Payments should be settled on or before end date and time or the ordered costumes will be cancelled. We can give a grace period of 30 days to completely pay down payments once the item already arrived on the shipping company.
5. Payment Methods:
Accepted payment methods for this promotion are GCASH and remittance money pickup. Please ensure that your selected payment method is valid and meets the specified criteria.
6. Payment Requirement:
We do accept Full or Partial Payment (Down Payments). All items that have been paid full will be expected to arrive sooner than partial payments. Partial Payments should be fully paid on or before the end date and time or the ordered costumes will be cancelled.
First Payment (80% Non-Refundable): When you place an order, you’ll pay 80% of the total cost upfront. This amount is non-refundable.
Final Payment (20%): The remaining 20% is due once your costume arrives at the shipping company. You’ll have 14 days from that date to pay the balance. If you do not pay within this period, the transaction will be canceled, and you will lose your initial payment.
Example Scenario:
If your costume takes 30 days to produce, once it reaches the shipping company on the 30th day, you’ll still have 14 days to pay the remaining 20%.
This way, you can secure your order without paying everything upfront, but remember, the initial payment is non-refundable.
7. Order Confirmation:
Upon successful completion of your purchase, you will receive an order confirmation via email or by Facebook Chat. Please retain this confirmation for your records.
8. Shipping and Delivery:
Orders will be processed promptly, and customers will be notified of the shipment details. Please allow for standard shipping times, considering potential delays during peak seasons.
We encourage customers to register an account. Tracking Number will be seen via account dashboard and can be tracked through the website.
Shipping from China to Philippines may depend on the Shipping Method you chose. Seasonal situations may affect the ETA.
Parcels will be delivered door-to-door. NO DOMESTIC SHIPPING FEE REQUIRED
9. Customer Responsibility:
It is the customer’s responsibility to provide accurate shipping information. Any additional customs fees or taxes incurred during international shipping are the responsibility of the customer.
10. Modification or Cancellation:
Once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase.
