Return Policy

Thank you for shopping with GachaCart Philippines as we thrive to want you to have a positive experience with your purchases. Please review our returns and exchange policy to understand your options before placing an order or pre-order.

Please note that requests that do not meet Gacha Cart Philippines’ Return and Refund Policy are ineligible for return/refund.

Gacha Cart Ph has a No Photo, No Video, No Return and Refund Policy We Recommend Customers to take a video while unboxing the parcel

i. Cancellation of orders

1.1 Pre-Ordered orders

Pre-ordered products are paid in full or partial and considered final and non-refundable. This means pre-order items cannot be canceled, refunded, or exchanged once the order is placed. Please check our pre-order terms and conditions before placing a pre-order to avoid any issues.

1.2 Cancellations are also refundable:
Orders that have been paid can be refunded 5 days after the payment with a charge of ₱500.00 regardless how many items you have been bought. Orders are non-refundable after 5 days.

ii. Returns and Exchanges for Defective or Damaged items

We take great care in ensuring the quality of our products, but we understand the defects or damages may occur during the shipping process. If you receive a defective or damaged item, please follow these steps:

2.1 Pre-Ordered Orders
For pre-order items that are found to be defective or damaged upon arrival, please contact us within 5 days of receiving the item. We will assess each case individually and determine if a return or exchange is possible. Please have the picture of the defective or damaged item in hand as we may ask you for proof.

iii. Return and Exchange Conditions

3.1 To be eligible for a return or exchange, the item must be in its original conditions, unopened, and in the original packaging.

***If the item itself is not damaged but the box is dented or crushed, it’s not considered a defective or damaged item.

3.2 We reserve the right to refuse a return or exchange if the item is not in the required condition or if the return request falls outside of the specified time frame which is 5 days after receiving the item.

iv. return process

To initiate a return, please follow these steps:
  • Contact our customer service team at within 5 days of receiving your order.
  • Provide your order number, a detailed explanation of the reason for the return, and photographic evidence if the item is defective or damaged.
  • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.

v. shipping cost

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure your return is received.

vi. Final sale items

Certain items may be marked as final sale and are non-returnable. Please check the product description for details. By placing an order with GachaCart, you agree to adhere to this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. If you have any questions or concerns, please contact our customer service team.

Thank you for choosing Gachacart Philippines for your cosplay needs!