Thank you for shopping with GachaCart Philippines as we thrive to want you to have a positive experience with your purchases. Please review our returns and exchange policy to understand your options before placing an order or pre-order.
Please note that requests that do not meet Gacha Cart Philippines’ Return and Refund Policy are ineligible for return/refund.
Gacha Cart Ph has a No Photo, No Video, No Return and Refund Policy
We Recommend Customers to take a video while unboxing the parcel
i. Cancellation of orders
1.1 Pre-Ordered orders
Pre-ordered products are paid in full or partial and considered final and non-refundable. This means pre-order items cannot be canceled, refunded, or exchanged once the order is placed. Please check our pre-order terms and conditions before placing a pre-order to avoid any issues.
1.2 Cancellations are also refundable:
Orders that have been paid can be refunded 5 days after the payment with a charge of ₱500.00 regardless how many items you have been bought. Orders are non-refundable after 5 days.
ii. Returns and Exchanges for Defective or Damaged items
2.1 Pre-Ordered Orders
For pre-order items that are found to be defective or damaged upon arrival, please contact us within 5 days of receiving the item. We will assess each case individually and determine if a return or exchange is possible. Please have the picture of the defective or damaged item in hand as we may ask you for proof.
iii. Return and Exchange Conditions
***If the item itself is not damaged but the box is dented or crushed, it’s not considered a defective or damaged item.
3.2 We reserve the right to refuse a return or exchange if the item is not in the required condition or if the return request falls outside of the specified time frame which is 5 days after receiving the item.
iv. return process
To initiate a return, please follow these steps:
- Contact our customer service team at gachacartphilippines@gmail.com or message us on our Facebook page within 5 days of receiving your order.
- Provide your order number, a detailed explanation of the reason for the return, and photographic evidence if the item is defective or damaged.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.
v. shipping cost
Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure your return is received.
